privacy policy

Last Updated: [7/10/2025]

At Coated Pottery, we care about your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, store, and use your personal information when you visit our website, book a session, or interact with us.

By booking with us, you agree to the collection and use of your information in accordance with this policy.

1. What Information We Collect

When you book a session with us or interact with our website, we collect the following personal information:

Name – so we can address you properly.
Email address and telephone number – to send booking confirmations, reminders, updates about your pottery item, and to notify you when your pottery item is ready for collection.
Payment Information – we use a secure payment processor for online bookings and payments.

2. How We Use Your Information

We use your personal information for the following purposes:

Booking and Session Management: To confirm your booking and manage your session details.
Communication: To notify you about your booking, send reminders, and update you when your pottery item is ready for collection.
Payment Processing: To securely process payments for your studio booking and pottery purchases.
Customer Support: To respond to your queries or resolve any issues you may encounter during your visit.

We will never sell or share your personal data with third parties for marketing purposes.

3. How We Store and Protect Your Information

We store your personal data in a secure system, protected by industry-standard security measures. Only authorized staff have access to your data, and we take every reasonable precaution to protect it from unauthorized access, alteration, or disclosure.

4. How Long We Keep Your Data

We retain your personal information for up to 6 months after your visit to ensure we can contact you about any follow-ups and to notify you when your pottery is ready. After this period, your information will be securely deleted unless we have a legal obligation to keep it longer.

5. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any inaccuracies in your personal data.
Deletion: Request that we delete your personal data, unless we are required by law to keep it.
Withdraw Consent: If we are relying on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at:

Email: coatedpottery@gmail.com
Address: Coated Pottery, 4 Poplar Road, Kings Heath, Birmingham, B147AD

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These cookies allow us to remember your preferences and improve website functionality.

You can control or disable cookies through your browser settings, but please note that some features of the website may not function properly without them.

7. Third-Party Services

We use third-party services for payments and to handle bookings. These third-party services are trusted and have their own privacy policies. We recommend reviewing their privacy policies to understand how they handle your data.

8. Links to Other Websites

Our website may contain links to external sites. Please be aware that we are not responsible for the content or privacy practices of other websites. We encourage you to read their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to check back periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Coated Pottery
Email: coatedpottery@gmail.com
Address: 4 Poplar Road, Kings Heath, Birmingham, B147AD