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Terms and Conditions

Last Updated: 7/10/2025

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Please read these Terms and Conditions carefully before booking/ purchasing with us. By making a booking or purchase, you agree to the following:

 

1. Booking and Studio Fee

  • Sessions are booked online in 2-hour slots.

  • A £5 studio fee per person is required at the time of booking.

  • The studio fee is non-refundable and covers the use of our studio space, tools, glazes, and materials.

 

2. Participation Requirement

  • Every person attending the session is required to paint an item.
    We do not allow non-painting guests to attend simply to accompany others (including parents or guardians accompanying children).

  • If you're accompanying a child, you must also participate by selecting and painting your own item during the session.

 

3. Cancellations and Changes

  • Studio fees are non-refundable, including for cancellations or no-shows.

  • You may request to reschedule your session with at least 48 hours’ notice, subject to availability.

  • Rescheduling with less than 48 hours’ notice may result in forfeiting your studio fee.

 

4. Painting and Payment

  • You choose and pay for your pottery item at the studio during your session. Prices vary depending on the item.

  • All painted items must be left with us for glazing and kiln firing.

  • Items will be ready for collection within 2 weeks (3 weeks at busier times of year). 

 

5. Collecting Your Items​

  • Items must be collected within 3 weeks of being ready for collection. After this period, we may not be able to store them due to limited space.

  • Bring your unique collection number when collecting your item, this helps us to make sure you get the correct item given back to you.

 

6. Kiln Firing Disclaimer

  • While we take great care in the firing process, pottery is a natural material and occasionally, breakages or imperfections can occur. By painting with us, you accept this small risk as part of the pottery process.

 

7. Children and Supervision

  • Children are welcome! However, children must be supervised by a participating adult at all times.

 

8. Health & Safety

  • Please follow all safety guidance while using tools and materials.

  • We are not responsible for personal belongings left in the studio.

 

9. Contact

For any questions or further information, please get in touch:

Coated Pottery
4 Poplar Road, Kings Heath, Birmingham B147AD
Email: coatedpottery@gmail.com

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10. The Bauble Shop and online purchases

Delivery Information

Please ensure your delivery address is complete and accurate before placing your order.

Coated Pottery accepts no responsibility for parcels lost or delayed due to an incorrect or incomplete shipping address provided at checkout.

If a parcel is returned to us because of an incorrect address, we will gladly resend it once the correct address is received. Please note that an additional shipping charge will apply.

 

Missing Orders

If your order has not arrived within the estimated delivery timeframe, please:

  • Check with your neighbours or building reception.

  • Contact your local postal delivery office, as parcels are sometimes held there without notification.

  • If you're still unable to locate your parcel, please email coatedpottery@gmail.com with details of your order and we'll be happy to assist you.

 

Returns

We hope you love your product, but if something isn't quite right, we're here to help.

To request a return, please email coatedpottery@gmail.com within 14 days of receiving your order, including your order details and the reason for your return.

Please note that personalised items can not be returned or refunded.

 

Returned items must:

  • Be returned in their original packaging.

  • Be in their original condition with no signs of wear or damage.

 

Sale & Promotional Items

Sale, discounted and promotional items are eligible for store credit or exchange only.

 

Repairs & Manufacturing Faults

We take great pride in the quality of our products and will not send out products that do not meet our quality assurance standards. Items are handpainted in small batches by our studio artists and fired in our own kiln. Some aspects of designs, and the overall weight of products may vary. We are unable to mend or repair items that have become damaged either in transit or after delivery.

 

Return Shipping

Customers are responsible for the cost of returning items.

Original shipping charges are non-refundable.

 

Refunds

Once your return has been received and approved, your refund will be processed using the original payment method.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

 

Incorrect or Faulty Items

If you have received an incorrect or faulty item, please contact coatedpottery@gmail.com as soon as possible.

We'll arrange a replacement, exchange or refund where appropriate and ensure the issue is resolved as quickly as possible.

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