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Terms and Conditions

Last Updated: 7/10/2025

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Please read these Terms and Conditions carefully before booking with us. By making a booking, you agree to the following:

 

1. Booking and Studio Fee

  • Sessions are booked online in 2-hour slots.

  • A £5 studio fee per person is required at the time of booking.

  • The studio fee is non-refundable and covers the use of our studio space, tools, glazes, and materials.

 

2. Participation Requirement

  • Every person attending the session is required to paint an item.
    We do not allow non-painting guests to attend simply to accompany others (including parents or guardians accompanying children).

  • If you're accompanying a child, you must also participate by selecting and painting your own item during the session.

 

3. Cancellations and Changes

  • Studio fees are non-refundable, including for cancellations or no-shows.

  • You may request to reschedule your session with at least 48 hours’ notice, subject to availability.

  • Rescheduling with less than 48 hours’ notice may result in forfeiting your studio fee.

 

4. Painting and Payment

  • You choose and pay for your pottery item at the studio during your session. Prices vary depending on the item.

  • All painted items must be left with us for glazing and kiln firing.

  • Items will be ready for collection within 2 weeks (3 weeks at busier times of year). 

 

5. Collecting Your Items

  • We will notify you via email or SMS when your item is ready.

  • Items must be collected within 3 weeks of notification. After this period, we may not be able to store them due to limited space.

  • Bring your unique collection number when collecting your item, this helps us to make sure you get the correct item given back to you.

 

6. Kiln Firing Disclaimer

  • While we take great care in the firing process, pottery is a natural material and occasionally, breakages or imperfections can occur. By painting with us, you accept this small risk as part of the pottery process.

 

7. Children and Supervision

  • Children are welcome! However, children must be supervised by a participating adult at all times.

 

8. Health & Safety

  • Please follow all safety guidance while using tools and materials.

  • We are not responsible for personal belongings left in the studio.

 

9. Contact

For any questions or further information, please get in touch:

Coated Pottery
4 Poplar Road, Kings Heath, Birmingham B147AD
Email: coatedpottery@gmail.com

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